DESKTOP SUPPORT ANALYST
Onsite, West Des Moines, IA
TECHNICAL

+ Desktop Support

+ Hardware

+ Software

+ Service Desk

+ Windows/MAC

+ Active Directory

+ O365

+ VMware

+ Citrix

+ PowerShell

DESCRIPTION
We are hiring a Desktop Support Analyst to deliver assistance for end-users facing software and hardware issues. Processes include monitoring the incident management queue and resolving customer issues within established service level timeframes, which is essential to maintaining operational efficiency and end-user satisfaction.
DUTIES

+ Address escalated customer requests and incidents from the Service Desk.

+ Provide prompt, exceptional service for both on-site and remote employees.

+ Diagnose issues, providing resolutions per established procedures, and ensuring end users can resume their job responsibilities.

+ Accurately track company PC a...