We are seeking a dedicated Desktop Support Analyst to provide hands-on technical support across a mixed Mac and Windows environment. This role will support end users through Tier 1 3 troubleshooting, device provisioning, and day-to-day IT operations, ensuring a seamless and high-quality user experience.

Key Responsibilities:

• Provide Tier 1 3 technical support for macOS and Windows systems, including laptops, desktops, and mobile devices (iOS/iPadOS)


• Troubleshoot hardware, software, network, and application issues both remotely and onsite


• Build, configure, and deploy Mac and PC devices according to company standards


• Support and manage MDM solutions (e.g., Kandji, Jamf, Meraki) for device provisioning and security


• Administer and support tools including O365, Active Directory/Entra, Slack, Zoom, and ticketing systems


• Provide s...