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Desktop Support Analyst

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Robert Half Technology
πŸ“ Eden Prairie, United States
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Location Eden Prairie
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Posted May 01, 2026
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Commute Local Area
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Job Description

Description
The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams.


Key Responsibilities


β€’ Provide end-to-end client support via a ticketing system for local and remote users

β€’ Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access

β€’ Support Office 365 administration, including user setup and ongoing maintenance

β€’ Administer Exchange Online, including mailbox management and licensing

β€’ Manage Intune and mobile device administration for laptops, tablets, and phones

β€’ Support current and legacy Windows operating systems

β€’ Administer Active Directory and Group Policy in a multi-domain organization

β€’ Perform compu...

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πŸ“ Location Details

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City
Eden Prairie
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Country
United States
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Commute
Local Area

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