Job Summary:
We are seeking a Desktop Support Engineer to provide reliable end-user support across helpdesk and onsite desktop functions for Windows 365 and physical PC environments. This role primarily handles remote support, with regular rotation into onsite support.
Key Responsibilities Rotate between Service Desk and onsite desktop support. Provide timely remote and onsite support for hardware, software, account, and connectivity issues. Manage endpoints using Microsoft Intune (enrollment, configuration, compliance, updates, and policy enforcement). Perform laptop provisioning, imaging, setup, replacement, and decommissioning. Diagnose and resolve hardware issues; coordinate with vendors for warranty and repairs. Support Windows OS, Microsoft 365 applications, and related technologies. Maintain accurate ticketing records and up-to-date documentation. Collaborate with internal teams and vendors to resolve escalated issues. Ensure compliance with IT procedures, security standar...