Responsibilities : Provide technical assistance and support related to deskside support, mobile device management, video conferencing support. Troubleshoot Win 11 applications and provide technical detail to escalate to next level if needed Perform laptop/desktop re-image and service request within SLA with asset tracking. Perform Incident support relates to software and hardware issues, including OS and across a range of software applications on the client machine (M365, MS Outlook, MS Team conferencing, 3rd party applications, etc.). Perform daily meeting room health check and resolve or escalate the issue to next level ServiceNow ticket review, pickup and update With initiative to feedback business and technical challenges Communicating with other engineers, clients in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date to the ticket status Attending and participating in regularly scheduled team meetings, develop...