Delivers end-to-end experience intelligence by gathering customer feedback, analyzing digital experience and operational data, identifying patterns and root causes, and driving corrective actions across products and services. Through structured reporting, platform management, and cross-functional coordination, the team helps ensure technology decisions are informed by real user impact.
Responsible for using endpoint experience data, service trends, and operational insights to identify and address systemic technology issues our internal Deloitte employees face with their end points. This role combines desktop engineering expertise, analytics, and automation to drive proactive remediation at scale, improve operating system and endpoint performance, and translate user experience signals into clear actions for technical and business stakeholders.
Recruiting for this role ends on 6/29/2026.
Work you'll do

+ Design, code, and implement proactive remote actions through digit...