About the job Desktop and AV Support Technician

Key purpose:

As a Desktop Support Engineer, you will be responsible for providing technical support to our desktop users. You'll ensure that all of the systems in use by our clients are working properly and are regularly updated. Must have Desktop Support and Audio Visual Support experience.

Duties and responsibilities:

• Provide customer facing support and assistance to end-users
• Must have Desktop Support and Audio Visual Support experience
• Ensure that all equipment, software, network, and facility requirements are met in a timely manner
• Follow and review rules set by the computer service desk on user request
• Follow up on any outstanding support issues
• Windows Support
• MacBook Support
• Coordinates with software vendors to resolve or escalat**e** issues
• Applies, troubleshoots, and solves all types of co...