Location
Winona, Minnesota
Posted
May 16, 2026
Commute
Local Area
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Job Description
Deskside Technician (Onsite Field Support)
Job Description:
Job Description:
- Deliver onsite and remote support for end users, resolving incidents relating to EUC equipment including desktops, laptops, peripherals, and mobile devices.
- Provide Break/Fix support, troubleshooting, and issue resolution for hardware and software failures.
- Initiate and manage the creation of tickets for each reported issue, ensuring that all incidents are accurately logged and tracked through resolution.
- Conduct pre-installation and site surveys in alignment with requirements for network connectivity, power, and coordination with third-party suppliers.
- Perform IMACD (Install, Move, Add, Change, Dispose) hardware and software operations as per service requests.
- Carry out asset refresh activities and manage the disposal of hardware in accordance with company policies.
- Issue l...