Responsibilities

• Provide swift and professional deskside IT support;
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions;
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels;
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk;
• Collaborate with other support groups across global locations to help troubleshoot client issues;
• Utilize tools for building, monitoring and troubleshooting client devices;
• Participate in Disaster recovery testing exercises;
• Uphold procedures for logging, reporting, and statistically monitoring desktop operations;
• Write technical support and client documentation in form of Knowledgebase articles;
• Meet or e...