Location
singapore
Posted
June 03, 2026
Commute
Local Area
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Job Description
Responsibilities
- Lead and supervise a team of DSS engineers to ensure smooth daily operations.
- Support the Operations Lead, Service Delivery Lead, and Service Delivery Manager in managing day‑to‑day activities, including tracking and achieving team KPIs.
- Monitor and manage field service tasks to ensure timely job completion and closure.
- Take full ownership of team leadership responsibilities, including process and workflow development, service operations oversight, and field resource management.
- Drive team performance to meet contractual service level targets and implement recovery or improvement plans when necessary.
- Ensure high service quality standards are maintained, fostering both customer satisfaction and strong team morale.
- Manage team RACI, defining clear roles and responsibilities, balancing workloads, and creating a structured training roadmap.
- Track and evaluate internal team performance a...