Required Technical Skill Set: Install Configure Maintain and troubleshoot end user desktops Laptops Peripherals Printers
Must-Have: Strong English & local language proficiency and inter personal skills. Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Token, Printers, Scanner, Thumb drive, encrypted portable HDD etc Experience in Windows & non-Windows Operating environment Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software component. Provide and maintain warranty/maintenance documentation for Assets, to be included in Operations Manual. Recommend and apply solutions, including on-site repair for remote users. Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software. Provide support to end users relating to hardware and software, computer applications, LAN components and pe...