Fixed-Term Design Lead | Melbourne or Brisbane | Hybrid

Bupa is seeking an experienced Design Lead to join our Health Insurance Operations & Enablement team on a fixed-term contract through to January 2027.

Reporting to the Design Practice Manager, you will play a key role in Bupa's Apollo CRM transformation program, helping shape and deliver future customer and consultant experiences across assisted and digital channels. This is an opportunity to work on a high-profile transformation initiative while partnering with Product Owners, delivery teams, and business stakeholders to drive meaningful customer and business outcomes.

While initially offered as a fixed-term opportunity, the role provides exposure to a strategic program with potential future opportunities as the team continues to evolve.

The Opportunity

As the Design Lead, you will lead discovery, customer experience, and service design activities across CRM t...