Direct Line Manager: Operations Manager Technical

Next Level Manager: TEC Operations and Commercial Director

Location of Position: Dubai Office. The role may require infrequent global travel.

Purpose of Role: The Deputy Operations Manager supports the Operations Manager in leading managing and developing a team of electronics and communications engineers and assists in overseeing the daily operation of Sicuros 24/7 Support team. The Deputy Operations Manager assists in handling all matters appertaining to technical infrastructure customer support manpower and operating procedures in the operations room. Key responsibilities include supporting the implementation of operational policies to drive service excellence assisting in developing a high-performance culture for all engineers and supporting recommendations for changes to products or services to fulfil customer requirements. This role acts as second-in-command and assumes full op...