Key Responsibilities:

• Quality Assurance Management

o Develop and implement a comprehensive quality assurance program for aligned Process / LOBs services

o Establish communicate and monitor quality standards performance metrics and key performance indicators KPIs

o Conduct regular quality audits and evaluations of processes transactions and customer interactions

• Team Leadership

o Lead mentor and motivate a team of quality assurance professionals

o Provide coaching and training to ensure consistent and high quality performance

o Foster a culture of accountability continuous improvement and teamwork within the quality team

• Continuous Improvement

o Identify areas of improvement and work with cross functional teams to implement enhancements

o Proactively address service gaps and implement corrective actions to prevent future issues

o Stay up to date with industry best practices and emerging t...