Description
JOB DUTIES
• Replacing Mac Issues Apple phones and iPads at the various sites in the Twin Cities Metro area
• Installing and configuring software, including reinstallation of licensed applications on replacement devices.
• Enroll phones in JAMF MDM and assist with issues with syncing
• Assist customers with backing up their data to the cloud and syncing back to replacement devices.
• Supporting Windows 10 to Windows 11 migrations using a combination of SCCM and Autopatch as needed.
• Troubleshooting login issues, driver problems, and peripheral malfunctions using tools like Dell Command Update, Windows Update, and manual driver installs.
• Assisting customers in navigating the basics of their new devices be it Apple or Windows based on current OS.
• Updating asset records in ServiceNow and helping to retire old equipment from our systems.
• Following documented processes and offering suggestions when you see room for improvement.
• Supportin...