Role Name:

Department Manager

Reporting Manager:

Store Manager

Role Purpose:

Responsible for presentation, sales, profitability, VM (Visual Merchandising) and customer satisfaction of categories/brands in the respective department.

Key Responsibilities (BSC Perspective)

1. Finance

• Achieve revenue and gross margin targets
• Control inventory levels and shrinkage
• Increase margins and minimize expenses
• Achieve higher average transaction value (ATV) per customer

2. Customer

• Ensure store/department looks as per guidelines
• Ensure sales team meets customer needs
• Assist customers with product location and purchase decisions
• Answer customer queries effectively

3. Internal Business Process

• Ensure effective stock managem...