Job Overview

We are looking for a highly organized and customer‑focused Dental Insurance – Customer Service to support the daily front desk operations of a dental healthcare account. This role is essential in delivering a smooth and positive patient experience while maintaining efficient and accurate clinic support.

Key Responsibilities

• Manage patient appointments, including scheduling, confirmations, follow‑ups, and urgent visit coordination
• Handle inbound and outbound patient communication with professionalism and clarity
• Verify insurance eligibility, benefits, and authorization requirements
• Coordinate schedules with dentists, hygienists, and specialists to support efficient clinic operations
• Maintain accurate and confidential patient records in compliance with data privacy standards
• Assist with billing support, claims coordination, and payment processing
• Support surgery scheduling and...