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Job Description
Key Responsibilities:
Delivery Operations: Manage last-mile delivery teams and carriers. Optimize routes and schedules to meet KPIs for on-time delivery rates and customer satisfaction.
Cost Control: Oversee vehicle dispatch, fuel management, and freight settlement. Analyze data to reduce cost per unit (CPU) and improve operational margins.
Exception Handling: Resolve delivery issues (e.g., lost/damaged goods) quickly. Coordinate with local logistics partners and customer service to minimize resolution time.
Driver Management: Recruit, train, and assess local drivers/riders. Ensure compliance with local traffic laws and safety standards to mitigate legal and operational risks.
Data Analysis: Generate daily operation reports. Analyze regional performance metrics and propose process improvements to support business goals.