Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!The Delivery Operations Analyst is the operational backbone of the Enterprise Cloud Technology team. This person owns the full work management lifecycle — from triage and vetting through assignment, sprint planning, and release — ensuring the team delivers the right work, in the right order, with the right resources. This is a functional role that keeps the ECT delivery engine running.

How you'll add value:

Work Intake & Triage

Monitor and manage all incoming requests in Freshservice across ticket types (inc...