Overview

We are recruiting two Court Delivery Managers (HEO) for Birmingham Crown Court and Warwick Crown Court within the HMCTS West Midlands Crime Region. The role will lead and manage Court Clerk teams to provide a smooth, efficient, and customer‑focused service in a fast‑paced environment.

Roles & Responsibilities

• Lead and develop the Court Clerk team at your site.
• Provide day‑to‑day operational leadership ensuring service delivery standards are met.
• Support staff with immediate operational needs and resolve complaints in a timely manner.
• Maintain positive relationships with the judiciary, supporting agencies, voluntary groups and users.
• Drive continuous improvement of operational processes.
• Ensure health and safety, IT/workstation compliance and raise any court facilities issues to HMCTS Estates.
• Monitor and manage budgets, targets and training plans for the team.
• Contribu...