Synopsis

This role reports to the Senior Portfolio Delivery Lead. The Delivery Lead will oversee the delivery of strategic digital initiatives across the Web, Mobile, and Loyalty ecosystem, including Adobe CMS-powered websites, self-service platforms, and other digital products.

This role is responsible for end-to-end execution from planning to delivery, ensuring alignment with business objectives, and driving measurable outcomes across digital touchpoints.

The role also leads the Digital Factory Support function, which provides 24/7 support and maintenance for Etihad's digital assets – including APIs, cloud infrastructure (Azure), Akamai content delivery and cache management, website hosting, and a wide range of digital applications. Support operations are run by a hybrid team model combining onshore and a majority offshore workforce.

In addition, the Delivery Lead will manage fully agile, self-managed teams responsible for delivering product en...