Role Requirements

✔ 16–25 years of experience in HR Shared Services / HR Operations delivery

✔ Experience managing ANZ region clients and willingness to work in Australia Standard Hours

✔ Strong expertise in Core HR, Talent Acquisition Operations, Case Management & HRIS support

✔ Hands-on experience with Workday, SuccessFactors, ServiceNow, Zendesk or similar platforms

✔ Good understanding of GenAI & Agentic AI frameworks with HR transformation exposure

✔ Experience driving SLA/KPI governance, operational stability, and delivery excellence

✔ Strong stakeholder management and client-facing communication skills

✔ Expertise in productivity improvement, automation, and process transformation initiatives

✔ Experience managing escalations, transitions, and large distributed delivery teams

✔ PMP, HR certifications, Workday Certification or similar credentials preferred

Key Responsibilities

Lead e...