Role Requirements ✔ 16–25 years of experience in HR Shared Services / HR Operations delivery ✔ Strong expertise in Core HR, Case Management, HRIS & Talent Acquisition Operations ✔ Hands-on experience with Workday, SuccessFactors, ServiceNow, Zendesk or similar platforms ✔ Good understanding of GenAI & Agentic AI frameworks with HR transformation exposure ✔ Strong experience in SLA/KPI governance, operational stability, and service delivery management ✔ Proven expertise in automation, productivity improvement, and continuous improvement initiatives ✔ Experience managing large distributed teams and global delivery models ✔ Strong client-facing, stakeholder management, and escalation handling skills ✔ Experience in transition, stabilization, and service migration programs ✔ Strong analytical, reporting, and workforce planning capabilities ✔ PMP / HR certifications / Workday certification preferred Key Responsibilities Lead end-to-end delivery of HR Shared Services towers Ensure SLA/OLA ...