Delivery Leader – Healthcare Contact CenterWe are looking for an accomplishedDelivery Leaderto drive large-scaleUS Healthcare Contact Center Operationsfor a leading global organization.This is a strategic leadership role for professionals with deep expertise inUS Healthcare Payer Operations, client management, operational excellence, and business transformation.Key Requirements:18+ years of experience in theUS Healthcare BPO industry10+ years of leadership experience inHealthcare Contact Center OperationsProven expertise inMember Services, Provider Services, Eligibility, Enrollment, and Claims OperationsExperience managing200–400+ FTEsacross multiple lines of businessStrong exposure toclient stakeholder management, SLA/KPI governance, and operational excellenceDemonstrated success in drivingautomation, AI-enabled transformation, digitization, and cost optimization initiativesHands-on knowledge of healthcare payer platforms such asFacets, QNXT, PEGA, WGS, and related systems is preferre...