**Req ID**: ******
We are currently seeking a Delivery Analyst - FieldTech to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).
**Responsibilities**:
- Provide 1st and 2nd level help desk support, customer service and assistance to the Mexico and remote users.
- Keep tracking of all IT incidents using Service-Now tools - Monitor ticket queue daily; assign and/or resolve tickets.
- Test and implement IT related projects
- Support with computer and mobile installation and configuration according to SPE Standards.
- Provide support in connecting Audio Visual (AV) and Video Conference (VC) equipment.
- Events and screening support
- Perform analysis of customer problems and implements corrective action to restore functionality.
- Maintain ownership and accountability of problems and incidents until resolved and complete.
- Monitor progress on problem resolution and communicate feedback to the customer, as well as to the IT team.