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Job Description
Role
The DB Senior Client Success Manager is the main client contact for complex deliverables and new products. They provide expert consultation, shape decisions, and uncover revenue growth opportunities by understanding client needs deeply. Additionally, they work with internal teams to convey Alight’s stance on legislative changes and engage in strategic client discussions.
Responsibilities
Serving as subject matter expert on defined benefit regulations, compliance requirements, and industry best practices.
Effectively consult and present to external executive leader roles on plan design, administrative considerations, and legislative landscape.
Staying informed about market trends, legislative changes, and emerging technologies in the retirement benefits space.
Utilizing expert knowledge of DB to work with the client on difficult plan issues. We then work to provide guidance on complex plan ch...