This position requires U.S. citizenship with an active Top Secret clearance.

Job Responsibilities: Responsible for performing, training team and developing processes for the following duties:

• 
  

  Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, utilizing the Service Now platform

  
  


• 
  

  Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents

  
  


• 
  

  Execute network operations to include configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.

  
  


• 
  

  Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability to minimize or eliminate mission and operational impac...