Defective Operations Management

This role manages end‑to‑end local defective return operations, ensuring adherence to defined processes, performance metrics, and cost and recovery targets. Acting as the primary escalation point, it partners with cross‑functional teams, external stakeholders, and the RMA Control Tower to resolve gaps, accelerate repair closures, and maintain financial stability. It drives value creation through data‑driven performance management, operational reviews, waste reduction, and clear communication in governance forums.

Responsibilities:

• Serve as the primary escalation point for local RMA issues, driving timely resolution across internal teams, external partners, and the RMA Control Tower.

• Manage end‑to‑end local RMA operations to ensure compliance with defined processes and achievement of KPIs, including inventory management, repair aging, and recovery performance.

• Execute the RM...