Job Description

Responsible for assisting in the smooth running of the Debt Review & Administration department. Responsible for all back‑office operations end to end processes, ensuring all required outcomes are met in line with our prescribed policies and best practice, while providing support on administrative duties.

Key Responsibilities Areas

Debt Review

• Manage the debt review email boxes and ensure action within suitable turnaround times
• Peruse, save and forward debt review documents relating to Cob’s, 17.1’s, 17.2 proposals, acceptance, declines, counters, court orders, 17.5’s, 17.6 and 17.w
• Draft Cob’s as the case may be from time to time
• Draft paid up letters as the case may be from time to time
• Flag and unflag debt review accounts on various systems (i.e.: salesforce, Enterprise, collectsmart)
• Process refunds on overpayments (credit balance) to either the debt counsellor or clie...