Legal Aid Debt Officer

Te Haeata / The Opportunity
The Legal Aid Debt team operates within a busy contact centre environment, with a focus on resolving inbound customer enquiries and supporting debt resolution.
As a Legal Aid Debt Officer, you will be responsible for supporting the resolution of legal aid debt through direct customer engagement and informed application of legislation and policy. The role involves confident communication, thoughtful negotiation of repayment arrangements, and collaboration with stakeholders to secure debt against property where necessary. You will also bring strong decision-making skills to assess and approve debt write-offs, helping deliver outcomes that are both reasonable and sustainable.
This is a role where strong judgement, accountability, and communication are essential. You will be expected to make sound decisions and contribute to a high-performing team environment.
In this role, you will:
* Respond to inbound calls and ...