Position Title: Debt Counsellor

Job Summary

• The jobholder performs collection activities for Front End (0-29 days) past due accounts. He / She is responsible for the achievements of the set targets, meeting the set standards collectively with other team members and compliance with policies and procedures.
• The position is also responsible for assisting the Collections Officer in monitoring the portfolio through cyclic balances reviews and daily management of accounts affected by system related adjustments.
• He/She can also be assigned to assist the Collection Officer in motivating, monitoring and disseminating information to the team.
• He/She may also serve as the backup of the Collections Specialist - Frontend (Early Endorsement).

Specific Duties & Responsibilities

Control delinquency of Front End accounts within set standards

• Conduct telephone calls to follow up payment from delinquen...