We are looking for an experienced and results‑driven External Debt Collector (EDC) Manager to lead and optimise our external collections environment. This role is responsible for managing outsourced debt collection agencies, driving performance, ensuring regulatory compliance, and improving recoveries across the portfolio.

Key Responsibilities

• Manage and optimise the performance of external debt collection agencies (EDCs).
• Drive collections strategy execution, portfolio allocation, and recovery performance.
• Monitor key KPIs including yield, promise‑kept rates, cost‑to‑collect, compliance, and SLA adherence.
• Ensure compliance with NCA, POPIA, FICA, Debt Collectors Act, and internal governance standards.
• Build and maintain strong relationships with agencies, internal stakeholders, and operational teams.
• Lead operational oversight including reconciliations, reporting, data delivery, and process improvements. <...