Outbound collection calls on accounts from 16 - 180 days delinquent (Predictive Dialer and/or manual)
- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
- Receives payments over the phone via Credit Card or Check.
- Document customer accounts in an accurate and timely manner.
- Sending letters, statements, payment histories
- Handling customer complaints and resolution paper work
- Maintain and achieve monthly goals given.
- Able to react to change productively and handle other tasks as assigned.
**Requirements**:
- Call center/collections experience
- FDCPA and State Regulations
- Excellent analytical and communication skills. Good grammar, voice and diction.
- Knowledge of loan calculations
- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.<...