Job Overview

The Debt Collection Officer is responsible for managing the collection process of overdue accounts and reducing the company's bad debt. This role involves interacting with clients to collect payments, negotiate repayment plans, and ensure timely receivables to maintain cash flow. The Debt Collection Officer will work closely with the finance and accounts departments to report on outstanding debts and contribute to overall financial health.

Key Responsibilities

• Contact customers via phone, email, or letter to remind them of overdue payments and negotiate repayment plans.
• Maintain accurate records of communications and payment agreements in company databases.
• Investigate and resolve customer inquiries regarding payments and account discrepancies.
• Review accounts receivable aging reports and prioritize follow-ups on overdue accounts.
• Develop and implement effe...