ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

Job Overview

Position Title: Workforce Services Associate
Work Setup: Return to Office
Overall Purpose: The Workforce Services Associate is responsible for driving delivery of metrics and optimal performance through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.

Responsibilities

• Responsible for Real Time Adherence and Queue Management for Business Operations. Specifically, the primary responsibility of the individual is to monitor and manage site activities to support client/account service level agreements.
• Responsible for ensuring scheduled team logins/logout on time, manage, control and report non adherence to schedules.
• Adheres to prescribed formats in updating attendance, schedule swaps.
• Manages required real time ...