It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

Key Responsibilities

• Answer Calls: Address billing, coverage, and provider questions.
• Ensure Compliance: Follow security and verification protocols.
• Use Resources: Leverage our knowledge management system for accurate solutions.
• Document Thoroughly: Record all call details in the CRM.
• De-escalate Issues: Calmly handle upset callers and offer solutions.
• Meet Targets: Achieve or exceed quality and efficiency goals.

What Kind of Calls Will You Take?

A Day in the Life of a Customer Service Advocate - You'll be able to confidently address these scenarios after the training you'll receive.

• Explaining Plan Details You might speak to someone like David, a 30-year-old ind...