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Data/Strategy Operations Specialist
Gratitude Philippines
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manila, Philippines
Location
manila
Posted
May 24, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Reporting Line: WFM Team Leader
Work set up: Onsite in Exxa Tower Bridgetowne QC
Work schedule: Night Shift
Offer Package: β±35,000
Start date: ASAP
Job Summary:
The MIS Executive will be responsible for collecting, analyzing, and presenting data related to call centre operations. This role supports decision-making through the preparation of daily, weekly, and monthly reports, and ensures accurate data management, performance tracking, and process optimization.
Key Responsibilities:
- Prepare and maintain daily, weekly, and monthly reports on call center performance metrics (AHT, FCR, SLA, CSAT, etc.).
- Generate real-time and historical data reports to support operations, quality, and workforce management teams.
- Work closely with operations to analyze trends and suggest improvements in agent productivity and efficiency.
- Automate repetitive reporting processes using Excel VBA, macro...