Data Scientist

UK (Remote or Hybrid, it’s up to you)

Dependent on experience

Be part of our success with the opportunity to join our company equity scheme

The Role

Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh (and more!) put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next.

We're hiring a Data Scientist to join the team and help build and ship the next generation of that stack.

What You'll Be Doing

• Train, evaluate, and iterate on ML models for customer feedback tasks, contributing to our custom fine‑tuning pipelines and running experiments with rigour and clear documentation.
• Build and maintain LLM‑powered features including retrieval pipelines...