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POSITION TITLE: Data Scientist Specialist

WORK SETUP: Hybrid

Overview

We are seeking a highly skilled and detail-oriented Speech Analytics Specialist to join our Customer Operations Transformation team, within its Data&AI org. The successful candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable.

Responsibilities

• Configure and maintain speech analytics software.


• Develop and manage speech analytics models and call categorization schemes.


• Ensure the integrity and quality of data within the system.


• Analyze large volumes of call data to identify trends, patterns, and insights.


• Generate reports and dashboards to communicate findi...