We are seeking a detail-oriented and proactive Customer Service Operations & Integration Analyst to manage and support customer service operations for both new and existing patients. This role ensures high-quality service delivery, accurate processing of meter batch data, and resolution of exception tasks. The position also plays a key role in maintaining and generating analytical reports using tools like Power BI and Patient Connect, identifying and resolving integration discrepancies across systems.
 

This role requires strong analytical skills, a customer-first mindset, and the ability to collaborate across departments such as Sales, Operations, and IT to ensure seamless data flow and operational efficiency across the ACH platform
 

Key Responsibilities:

Manage day-to-day customer service tasks supporting patients.

Ensure accurate processing of meter batch data and handle Customer Responsibility Agreement exceptions.

Generate, maintain, ...