**Overview**

**Scope of Responsibilities:** Works under direct supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

**Job Summary:** Responsible for all aspects related to entering of medication orders.

**Responsibilities**

**Job Duties:**

+ Responsible for accurate data entry of incoming prescriptions
+ Responsible for accurate selecting billing and shipping methods for incoming patient orders
+ Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
+ Provides resolution to customer service issues to ensure member satisfaction
+ Work with members to provide resolution to payment related issues on accounts/orders
+ Maintain and keep reasonable production as determined by supervisor
+ May assist in orienting and training new employees
+ Responsible for completing all mandatory and regulatory training progra...