Job Summary
The Customer Service Representative acts as a key link between customers, sales, and operations, ensuring seamless order management and high-quality service delivery. This role requires strong analytical skills, customer focus, and deep understanding of products and processes to effectively support customer needs.
Where You’ll Make a Difference
Receive and process customer orders, ensuring accuracy, completeness, and timely execution
Manage customer inquiries and complaints, providing effective and professional resolutions
Maintain ongoing relationships with assigned customers and internal sales teams
Act as a key communication bridge between customers, sales, and operations
Monitor order status and proactively address potential issues or delays
Apply knowledge of product portfolio, availability, and logistics constraints to support decision‑making
Ensure compliance with internal processes, service levels, and customer expectations
Su...