Job Title: Customer Support Technician

Job Location: London Data Center

Key Responsibilities

• Manage customer communications, projects, and service requests, ensuring timely updates, accurate delivery, and a high level of customer satisfaction.
• Troubleshoot and resolve customer issues relating to network connectivity, server hardware, operating systems, software applications, and other data centre infrastructure.
• Act as an escalation point for complex technical issues, working collaboratively with internal teams to identify and resolve problems efficiently.
• Support internal IT operations, including hardware deployments, Microsoft 365 administration, user support, and general helpdesk activities.
• Install and manage cross connects and cabling infrastructure on behalf of customers and network providers, ensuring accurate records and adherence to data centre standards.
• Maintain accurate documentation of ...