Job Summary

• To manage, motivate and develop the on-site Data Centre Critical Environment Operations team in a business critical 24/7/365 operating environment
• To successfully deliver contracted services to the client on the agreed site(s), ensuring performance from an uptime, quality, health and safety and financial perspective.
• To manage and develop a professional relationship with the client locally to create a positive customer experience.
• To deliver a performance level which achieves and goes beyond the KPI’s and SLA’s set down in the contract with the client.

Key Responsibilities

• Provide leadership, and ensure contractual commitments are met and exceeded.
• Ensure that opportunities for the strategic development of the contract are explored, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
• Ma...