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Job Description
Hybrid Data Analyst
Contact Center Analytics & Conversational Intelligence (BPO)
Southington, CT (Hybrid – 3 days in office)
About the Role
We’re looking for a curious, data-driven Data Analyst who thrives on turning customer conversations into actionable business insights. In this role, you’ll analyze consumer feedback from contact center interactions and help clients understand what their customers are saying—and more importantly, what to do about it.
You’ll work directly with clients and internal teams to uncover trends, build dashboards, and deliver clear, actionable recommendations that drive real improvements in customer experience and operations.
If you enjoy storytelling with data, working with stakeholders, and digging into trends others might miss, this is a strong fit.
What You’ll Do
Client-Facing An...