Data Analyst As an Data Analyst, you will support the financial performance, reporting, and operational effectiveness of our Aftersales business. This role plays a key part in driving profitability, supporting projects and initiatives, and ensuring strong inter‑department collaboration.
Key responsibilities
Support Aftersales financial performance through reporting and data analysis, identifying profitability trends, opportunities, and potential risks.
Prepare monthly performance reports, quarterly forecasts, and annual budgets with clear analysis and assumptions.
Monitor and track Aftersales KPIs, including revenue, forecasting accuracy, upselling performance, retention, throughput, parts sales, and labour performance.
Provide operational support to service centres, including system‑related issues, package clarification and setup, initiative provisioning, and troubleshooting.
Coordinate with operations teams to support debtor ageing and collections, working closely w...