Description We are looking for a Data Analyst to support a non-profit organization through careful analysis, issue tracking, and data-driven decision-making. This Long-term Contract position is ideal for someone who can work across ticketing workflows, service desk activity, and business systems to improve visibility and operational efficiency. The role calls for someone who can translate data into practical insights while collaborating with technical and administrative stakeholders.

Responsibilities:
• Analyze operational and service-related data to identify patterns, trends, and opportunities for process improvement.
• Monitor and evaluate ticketing system activity, producing reports that help teams prioritize issues and measure performance.
• Review service desk tickets to uncover recurring problems, support root-cause analysis, and recommend corrective actions.
• Partner with cross-functional teams to gather reporting needs and deliver accurate, timely insights...