At Sovos, we're transforming how companies around the world manage tax compliance—helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape.

The Work You'll Do

• Build and maintain forecasting models (Prophet or equivalent) for case volume, staffing, and utilization planning
• Design and maintain LLM classification pipelines for CSAT, ticket routing, and escalation flagging
• Develop and maintain text embedding and vector search workflows for semantic case matching and similarity search
• Write Python scripts for data cleaning, transformation, and visualization (pandas, plotly, matplotlib)
• Query Snowflake to answer ad hoc business questions and validate model outputs
• Translate ML model outputs into clear, non-technical narratives for ops managers and leadership
• Partner with the Analytics Engineer to ensure clean, reliable data inputs for all models

Wh...