Data Analysis Lead – Service Mapping & Strategy

Our Purpose: Mastercard powers economies and empowers people in over 200 countries and territories worldwide. Together with our customers, we help build a sustainable economy where everyone can prosper.

What is the opportunity? This exciting role supports service resilience, technology transformation, and client‑focused service operations across the live‑markets portfolio of RTP International. You will collaborate with product, engineering, risk, and business teams to translate complex data into actionable intelligence that improves customer experience, system resilience, and business growth. The role is part of the Operational Resilience Framework with a reporting line to the Service Transparency Director.

Role

The Service Data Analyst will support shaping, executing, and evolving plans to achieve a stable and resilient real‑time payment service. Working with business, service operations, enginee...