The Role

As a Medical Case Handler / Registered Nurse, you will support travellers who experience illness or accidents while abroad.

You will be responsible for assessing medical situations, coordinating care, and ensuring travellers receive the appropriate assistance.

Your responsibilities include:

• Handling incoming medical assistance cases via phone and email
• Performing initial medical assessments and triage
• Coordinating medical assistance with clinics, hospitals, and local providers
• Communicating with patients, relatives, and healthcare professionals
• Reviewing medical reports and documentation
• Assessing treatment needs and insurance coverage when relevant
• Providing medical guidance and support to travellers
• Supporting and advising assistance coordinators on medical matters

What We’re Looking For

• EU-recognized Registered Nurse qualification
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